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Delivery Information

A1 Ordering and Lead Time Information

  • All orders will be confirmed by e-mail.
  • All orders will be processed the same day received. Orders received after 12pm eastern may ship on the following business day.
  • Orders of less than $100.00 may be charged a $10.00 handling fee.
  • Many of our products are made to your custom specifications and therefore require a manufacturing lead time. Most lead times run between 3 and 14 business days, in which case we will have certainly been in direct contact. In any case we will confirm lead and delivery by e-mail.
  • Complete shipping information is required for orders to be processed.

Shipping Information

Shipping Carriers

A1 Server Rack and PDU ships orders using UPS, Fed-x and common carriers based on the products ordered and delivery region. Standard ground shipping is our default mode. If you do not choose a specific modality upon checkout we will ship by our estimate of the most economical method. We do not ship Alaska or Hawaii at this time.

Shipping Address

Please provide the exact physical address where the products will be delivered. It is difficult to fit a regular package let alone a cabinet into a PO Box. We will also require a contact phone number in order to overcome delivery issues.

Shipping Charges / Estimates

Quoted or unquoted shipping charges are our best estimate. If we find that a shipping charge is significantly greater than our estimate we will contact you before processing your order. If you do not respond, we may not process the order. In some cases we do not know the exact shipping charge amount until after the order has been processed, when this occurs the customer will be contacted for payment of the remaining shipping charges as the customer is responsible for all charges. Prices may vary based on delivery conditions and fuel surcharges. In addition, we cannot guarantee that all trucking companies will adhere to their quoted delivery schedules.

Available Delivery Options:

When shipping large palletized items such as computer cabinetry or bulk orders, it is generally considered the best option to ship via common carrier (40 foot tractor trailer operators). Palatized items deliveries require a little more thought in delivery as they (the pallets) need to be picked up by pallet truck (aboard every delivery truck) and rolled out of the trailer.

When ordering, you need to think about your receiving facilities; whether you have a tractor trailer height loading dock or need a lift gate on the beack of the truck to lower the palats to the curb or ground. Additionally, the trucker only unloads the pallets out of the back of the truck and sets them down. Their delivery is done when they've set your delivery on the ground. It is then your responsibility to get the material to it's end location. If however, you want the delivery brought into the building, the driver can do that, but there is an extra charge for that service.

Dock to Dock: Choose “Dock to Dock” if there is a receiving area at the destination location with a “dock high” area that a freight truck can back up to and unload the server cabinet. After the driver unloads the server rack onto the dock area, you or your designated shipping staff will then be responsible for moving the delivery to it's final location.

No Loading Dock ( Lift Gate Delivery ): If there is not a tractor trailer height loading dock at the delivery destination you will need a lift gate delivery truck (different from a 40 footer). In this case, the delivery truck will be equipped with a lift gate to lower your server rack to the ground. Once the delivery is on the ground, it is your responsibility to take it into your building. There is an extra charge for the “No Loading Dock” service. You may also order inside delivery (also at an extra charge)

• Inside Delivery: The truck driver will deliver the server rack to a place of your choice on the first floor. There is an extra charge for this service. If you would like inside delivery, please call 610-277-6995 for a quote.

Note: All cabinets and bulk orders are shipped via “Ground” delivery. We are able to overnight anything! Give us a call for an overnight freight estimate.

Other Shipping Policies

All orders are shipped “FOB Origin” with freight charges “prepaid and added.”

FOB Origin

“FOB Origin” means you own the merchandise while it is in transit. If there are any damage claims, you as the buyer, file against the trucking company and will receive compensation directly from the trucking company. We must mantain this policy because we are not onsite at the time of delivery to personally inspect and accept the shipment. We highly encourage you to inspect the shipment thoroughly prior to accepting it. Please see the Damages section for more details.

Prepay Freight and Add

“Prepay Freight and Add” means we pay the freight charges and add them to the invoice.

Damages

All damage claims must be made when the product is delivered (while the driver is still there). It is your responsibility to check for damaged merchandise before the truck driver leaves. (Many times damage may be hidden behind seemingly undamaged packing material). In the case of a damaged shipment, mark all shipping documents as “damaged in transit” and include a description of the damage. All damages MUST be noted on the trucker's copy of the delivery receipt or bill of lading. Notify the trucking company immediately and save the packaging until the claim is complete. A damage claim will be denied if the packaging is discarded and the damage is (was) concealed. The trucking company is not liable for transit damage unless notified within 48 hours from receipt of merchandise. Call us at 1-610-277-6995 for carrier contact numbers or if you would like assistance in talking with a freight company. Pictures may be required to process the damage claim. Final settlement of the claim is between you and the freight company.
Disclaimers
Additional shipping charges that are incurred at the time of delivery due to distance, delivery restrictions, delivery schedule, or other reasons, are the responsibility of the customer and will be invoiced separately. The Customer is aware of delivery requirements for all cabinets. Delivery requirements include, but are not limited to, use of common freight dock, tractor-trailer access, freight elevator, delivery schedule, and appropriate delivery access.

Change Orders: If a cabinet is 85% complete during the manufacturing process, a 5% reconfiguration fee, ($100 minimum; $250 maximum) will be charged.

Custom cabinets are built per order and are non-returnable for refund or exchange. Notice of discrepancy or damage must be made within 48 hours of receipt.

We make every attempt to ensure that the information provided on our website is accurate. We are not liable for typographical errors on the website. If you find an error, please report it to [email protected] for immediate correction.

Return & Cancellation Policy
A1 Server Rack & PDU seeks to ensure that you are happy with your order. If at any time you have questions regarding your cabinet / rack configuration, please call us at 1-610-277-6995. As custom-built cabinets and shelves cannot be resold, we cannot accept returns or cancellations on these items under any circumstances. If you have any questions, please contact us.

Returns


As noted above, custom products are non cancellable / non returnable. If, however, the product qualifies to be returned, please complete the RMA form and be aware the following restocking fees will apply.
(1) For returnable custom products, the minimum restocking fee is 25% if returned within 30 days of purchase
(2) For standard products that are returned and exchanged for a different product:
a. If the exchange order is of equal or greater value to the original order the restock fee is 15%.
b. If the exchange order is for less than the original order, the restocking fee is 25%.

All return freight charges, packaging, insurance and all other associated costs of the return are the responsibility of the party making the return.


Cancellations:
Custom orders (items made to order) are non-cancelable / non-refundable. Orders for standard (stocked) products can be canceled, but the cancellation must occur before the product is shipped. Shipping charges will not be refunded for cancellations that occur after the order has shipped, and a refund (less 25% restock fee) will only be issued after the order has been received back at the shipping warehouse in salable condition within 30 days of purchase. Returns and refunds will only be accommodated on A1 or manufacturer stocked items. Any product drop shipped from a manufacturer must be returned to that manufacturer with their approved RMA. No items will be considered received without A1 or manufacturer approved RMA. All additional return shipping charges are the customers responsibility and will be charged to the order if they are not paid by customer in advance.   

Sales Tax Information
A1 Server Rack and PDU is based out of Pennsylvania and must charge sales tax to any shipment within the state. Residents of other states are liable for their specific state's sales tax  and that of the city in which they reside (if applicable). The minimum tax rate charged in Pennsylvania is 6% (state tax) and others taxes may be applicable. In some instances, it may be necessary for appropriate taxes to be added after your order is placed. If this is the case, you will be contacted before the order is processed. We will not be able to process the order until we contact you, so please be sure to provide your correct phone number and email address.

Purchasing Information
Credit Cards & PayPal - Online
Using a credit card or PayPal account is the fastest and most convenient method of purchasing products from A1 Server Rack and PDU. We accept Visa, MasterCard, American Express, and Discover.

Credit Cards - Over The Phone
If you feel more comfortable purchasing over the phone, give us a call at 610-277-6995 and we will process your order based on our standard order processing policy and procedures.

Credit Card Security
When you buy through A1 Server Rack and PDU, you know that your order is secure. We use industry-standard SSL encryption.

Purchase Orders
We also accept Purchase Orders for all equipment. The initial PO must be for at least $5000, unless the order is for an educational institution or a government agency, before terms can be established. Fax us your Purchase Order at 1-610-277-6995, along with the credit application, and we will process your order {(with proper credit approval) which generally takes a week} . Please note that it may take longer than 7 days to process a credit application depending on the response from your references. Shipping charges must be defined on the purchase order for it to be processed. Please specify "Prepay and Add" and we will add the appropriate charge to your purchase order. For items that can ship via common carrier (UPS, FedEx, DHL), you can supply your account number and we will charge shipping to your account.